Returns & Refunds Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at richardmarkduncan@gmail.com. Please note that returns will need to be sent to the following address:

[INSERT RETURN ADDRESS]

If your return is accepted, we'll provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us with any questions regarding returns at richardmarkduncan@gmail.com.

Size & Change of Mind Policy

As all of our garments are made to order, we kindly ask customers to carefully check our size guide before placing an order.

We do not offer refunds or exchanges if you order the wrong size, change your mind, or no longer want the item after it has been produced.

This policy does not affect your statutory rights. If your item arrives faulty, damaged, or you receive the wrong item, we will replace it or provide a refund in accordance with applicable consumer law.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can assess the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

• Made-to-order items where a customer has ordered the incorrect size.

• Custom or personalised products.

• Sale items.

• Gift cards.

• Perishable goods (such as food, flowers, or plants).

• Personal care goods (such as beauty products).

• Hazardous materials, flammable liquids, or gases.

If you have any questions about whether your item is eligible for return, please contact us before placing your order.

Exchanges

We do not offer exchanges for incorrectly ordered sizes. Please refer to our size guide before purchasing.

If your item is faulty or incorrect, please contact us and we'll arrange a replacement or refund where appropriate.

European Union 14-Day Cooling-Off Period

If your order is being shipped to the European Union, you may have the right to cancel or return your order within 14 days in accordance with applicable consumer protection laws.

However, this right does not apply where an item has been made to your specifications or is otherwise exempt under applicable law.

Where applicable, items must be returned unworn, unused, with tags, in their original packaging, and accompanied by proof of purchase.

Refunds

Once we've received and inspected your return, we'll notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or card provider may take additional time to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at richardmarkduncan@gmail.com.

Your Consumer Rights

Nothing in this Returns & Refunds Policy limits or excludes your statutory rights under applicable consumer protection laws. If an item is faulty, not as described, or otherwise does not meet your legal rights, you may be entitled to a repair, replacement, or refund.